{"id":9989,"date":"2019-10-09T17:23:37","date_gmt":"2019-10-09T17:23:37","guid":{"rendered":"https:\/\/www.legitgambling.com\/news\/?p=9989"},"modified":"2019-10-09T17:59:00","modified_gmt":"2019-10-09T17:59:00","slug":"australias-top-banks-to-compensate-customers-who-were-cheated","status":"publish","type":"post","link":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/","title":{"rendered":"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated"},"content":{"rendered":"

\"Australia'sOne of Australia\u2019s biggest banks ANZ<\/a> will take a hit of $559 million due to customer related remediation efforts. <\/p>\n

The large part of this loss is because of all the refunds resulting from interest and fees that they had charged their customers over retail and commercial products. The total for these charges comes to $405 million. An additional $154 million was lost because the bank sold its wealth business. <\/p>\n

These losses take the total remediation costs of ANZ bank to $1.1 billion for 2018-2019.<\/p>\n

In a statement, Michelle Jablko<\/strong>, chief financial officer at ANZ, said <\/p>\n

We recognise the impact this has on both customers and shareholders. We are well progressed in fixing issues and have a dedicated team of more than 500 specialists working hard to get any money owed back to customers as quickly as possible.<\/p><\/blockquote>\n

This is just a continuation of the aftermath brought on by Hayne royal commission<\/a>, which investigated banks and lenders and their misconduct in the banking, superannuation, and financial services industry. Several banks have already taken a hit and the royal commission pressured many of the major lenders to restructure their wealth management divisions.<\/p>\n

The investigation revealed some very unsavory practices like overcharging customers, which the banks now have to refund. The investigation resulted in a huge backlash for the major banks in Australia as the average customer no longer trusts these big banks. <\/p>\n

Major Banks Cheated Customers<\/h2>\n

The Commonwealth Bank<\/strong> which is Australia\u2019s biggest bank announced that it will be spending $918 million to try and win back the loyalty of its customers<\/a>. This does not include the additional $358 million it has to spend to ensure its risk and compliance programs to ensure that they are up to standard. This massive bill was enough to drag down the bank\u2019s profits by 4.7 percent.<\/p>\n

Westpac<\/strong> is another lender that was affected by the commission\u2019s exposure of the industry\u2019s bad practices. The bank reported earlier this year that it experienced a drop of 22 percent in the first six months of 2019. Westpac has set aside $617 million to cover customer refunds and other programs to restore public trust in the business industry. Another major loss comes from its restructuring of its wealth management divisions which cost it $136 million.<\/p>\n

Westpac\u2019s CEO Brian Hartzer<\/strong> says that the bank has been doing its best to address issues and improve its products and services so that customers would benefit the most. <\/p>\n","protected":false},"excerpt":{"rendered":"

One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer related remediation efforts. The large part of this loss is because of all the refunds resulting from interest and fees that they had charged their customers over retail and commercial products. The total for these charges comes to $405 […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-9989","post","type-post","status-publish","format-standard","hentry","category-finance"],"yoast_head":"\nAustralia\u2019s Top Banks To Compensate Customers Who Were Cheated<\/title>\n<meta name=\"description\" content=\"One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer relatedremediation efforts...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated\" \/>\n<meta property=\"og:description\" content=\"One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer relatedremediation efforts...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-09T17:23:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-09T17:59:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2019\/10\/australias-banks.jpg\" \/>\n<meta name=\"author\" content=\"Petar Markoski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@petarbejbi\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Petar Markoski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/\"},\"author\":{\"name\":\"Petar Markoski\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/#\\\/schema\\\/person\\\/8f8796850357d24b6e9bde1117a32fc7\"},\"headline\":\"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated\",\"datePublished\":\"2019-10-09T17:23:37+00:00\",\"dateModified\":\"2019-10-09T17:59:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/\"},\"wordCount\":409,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/australias-banks.jpg\",\"articleSection\":[\"Finance\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/\",\"url\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/\",\"name\":\"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/australias-banks.jpg\",\"datePublished\":\"2019-10-09T17:23:37+00:00\",\"dateModified\":\"2019-10-09T17:59:00+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/#\\\/schema\\\/person\\\/8f8796850357d24b6e9bde1117a32fc7\"},\"description\":\"One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer relatedremediation efforts...\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/australias-top-banks-to-compensate-customers-who-were-cheated\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/australias-banks.jpg\",\"contentUrl\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/australias-banks.jpg\",\"width\":380,\"height\":250,\"caption\":\"Australia's Banks\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/#website\",\"url\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/#\\\/schema\\\/person\\\/8f8796850357d24b6e9bde1117a32fc7\",\"name\":\"Petar Markoski\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/petar-markoski.jpg\",\"url\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/petar-markoski.jpg\",\"contentUrl\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/petar-markoski.jpg\",\"caption\":\"Petar Markoski\"},\"description\":\"Petar is the finance guru, if you need a good investment this is the guy you go to! Working majority of his days in the finance sector as trader, he has gathered plenty of insight on binary options and the forex markets\",\"sameAs\":[\"https:\\\/\\\/x.com\\\/petarbejbi\"],\"url\":\"https:\\\/\\\/www.legitgambling.com\\\/news\\\/author\\\/petar-markoski\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated","description":"One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer relatedremediation efforts...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/","og_locale":"en_US","og_type":"article","og_title":"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated","og_description":"One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer relatedremediation efforts...","og_url":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/","article_published_time":"2019-10-09T17:23:37+00:00","article_modified_time":"2019-10-09T17:59:00+00:00","og_image":[{"url":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2019\/10\/australias-banks.jpg","type":"","width":"","height":""}],"author":"Petar Markoski","twitter_card":"summary_large_image","twitter_creator":"@petarbejbi","twitter_misc":{"Written by":"Petar Markoski","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/#article","isPartOf":{"@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/"},"author":{"name":"Petar Markoski","@id":"https:\/\/www.legitgambling.com\/news\/#\/schema\/person\/8f8796850357d24b6e9bde1117a32fc7"},"headline":"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated","datePublished":"2019-10-09T17:23:37+00:00","dateModified":"2019-10-09T17:59:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/"},"wordCount":409,"commentCount":0,"image":{"@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/#primaryimage"},"thumbnailUrl":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2019\/10\/australias-banks.jpg","articleSection":["Finance"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/","url":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/","name":"Australia\u2019s Top Banks To Compensate Customers Who Were Cheated","isPartOf":{"@id":"https:\/\/www.legitgambling.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/#primaryimage"},"image":{"@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/#primaryimage"},"thumbnailUrl":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2019\/10\/australias-banks.jpg","datePublished":"2019-10-09T17:23:37+00:00","dateModified":"2019-10-09T17:59:00+00:00","author":{"@id":"https:\/\/www.legitgambling.com\/news\/#\/schema\/person\/8f8796850357d24b6e9bde1117a32fc7"},"description":"One of Australia\u2019s biggest banks ANZ will take a hit of $559 million due to customer relatedremediation efforts...","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.legitgambling.com\/news\/australias-top-banks-to-compensate-customers-who-were-cheated\/#primaryimage","url":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2019\/10\/australias-banks.jpg","contentUrl":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2019\/10\/australias-banks.jpg","width":380,"height":250,"caption":"Australia's Banks"},{"@type":"WebSite","@id":"https:\/\/www.legitgambling.com\/news\/#website","url":"https:\/\/www.legitgambling.com\/news\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.legitgambling.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.legitgambling.com\/news\/#\/schema\/person\/8f8796850357d24b6e9bde1117a32fc7","name":"Petar Markoski","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2018\/02\/petar-markoski.jpg","url":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2018\/02\/petar-markoski.jpg","contentUrl":"https:\/\/www.legitgambling.com\/news\/wp-content\/uploads\/2018\/02\/petar-markoski.jpg","caption":"Petar Markoski"},"description":"Petar is the finance guru, if you need a good investment this is the guy you go to! Working majority of his days in the finance sector as trader, he has gathered plenty of insight on binary options and the forex markets","sameAs":["https:\/\/x.com\/petarbejbi"],"url":"https:\/\/www.legitgambling.com\/news\/author\/petar-markoski\/"}]}},"_links":{"self":[{"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/posts\/9989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/comments?post=9989"}],"version-history":[{"count":0,"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/posts\/9989\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/media?parent=9989"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/categories?post=9989"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legitgambling.com\/news\/wp-json\/wp\/v2\/tags?post=9989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}