{"id":10131,"date":"2019-11-15T15:36:00","date_gmt":"2019-11-15T15:36:00","guid":{"rendered":"https:\/\/www.legitgambling.com\/news\/?p=10131"},"modified":"2019-11-18T10:05:13","modified_gmt":"2019-11-18T10:05:13","slug":"hsbc-to-help-uk-customers-overcome-gambling-issues","status":"publish","type":"post","link":"https:\/\/www.legitgambling.com\/news\/hsbc-to-help-uk-customers-overcome-gambling-issues\/","title":{"rendered":"HSBC To Help UK Customers Overcome Gambling Issues"},"content":{"rendered":"

\"HSBC\"The Hongkong and Shanghai Banking Corporation<\/a> (HSBC) which is Europe\u2019s biggest bank is introducing new measures in a bid to help individuals who are battling gambling addiction. The bank now offers an innovative scheme to its 14.5 million customers in the UK enabling them to \u201cexclude<\/em>\u201d themselves from carrying out any gambling transactions at online casinos<\/a> and sportsbooks<\/a>. <\/p>\n

This control feature can be reversed following a 24-hour period in which they get to cool down.<\/p>\n

The new program was developed in collaboration with charity organisations such as GambleAware and GamCare<\/strong> and was conceptualized to produce \u2018positive friction<\/em>\u2019 in gamblers thereby giving them time to reflect on their pressing need to gamble. <\/p>\n

HSBC decided to introduce this new measure in response to their customers\u2019 concerns that online gambling and betting were hurting their finances. <\/p>\n

Maxine Pritchard<\/strong>, HSBC\u2019s head of Financial Inclusion and Vulnerability elucidated that the bank\u2019s commitment to assist customers manage their finances includes the introduction of innovative tools that can help restrain excessive spending and gambling urges. She further said that with HSBC\u2019s getting an average of 12,000 calls annually about gambling issues, it was apparent to them that they need to do more to address this issue and help their customers.<\/p>\n

HSBC\u2019s initiative is part of a mounting drive within the financial sector to support customers who are exerting effort to restrain their gambling habits. Banks and financial intuitions in the UK are offering advanced tech tools and counselling to help their customers. <\/p>\n

HSBC Clients Spend Regularly On Gambling<\/h2>\n

HSBC stated that in 2018, over 500,000 of its customers placed bets each month, spending an average of \u00a352.50. The bank has taken the assistance of GamCare<\/a> to establish a group of trained staff members who are equipped to respond to these many calls they get from customers battling gambling addiction. The team also goes on to analyse data on card spending and determine if there are specific customers who might benefit from the service.<\/p>\n

Some of the other banks in the UK including Monzo, Barclays and Starling<\/strong> are now enabling their clientele to block gambling transactions and impose restrictions on their credit cards<\/a>. <\/p>\n

NatWest<\/strong> is now offered counselling sessions within its branches to help those battling gambling addiction. The move is a component of a pioneering experimental system that could be established all over the country.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Hongkong and Shanghai Banking Corporation (HSBC) which is Europe\u2019s biggest bank is introducing new measures in a bid to help individuals who are battling gambling addiction. The bank now offers an innovative scheme to its 14.5 million customers in the UK enabling them to \u201cexclude\u201d themselves from carrying out any gambling transactions at online […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,2,8,5],"tags":[],"class_list":["post-10131","post","type-post","status-publish","format-standard","hentry","category-casino","category-legislation","category-sports","category-uk"],"yoast_head":"\nHSBC To Help UK Customers Overcome Gambling Issues<\/title>\n<meta name=\"description\" content=\"HSBC is introducing new measures in a bid to help individuals who are battling gambling addiction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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